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Virtual Technician
[ Proactive Monitoring, Maintenance, and Support ]
| Computer problems waste your valuable time. With Galaxy Virtual Technichin your staff stays productive, your data is protected and you find permanent confidence and peace-of-mind. Keep everyone working with network monitoring, preventive maintenance and a friendly, knowledgeable helpdesk ready when you need it. Manage risk with one monthly payment and no long term commitment. Stay on top of it all with a dashboard delivered to your inbox. |
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Galaxy Virtual Technician is available in four levels, depending on your needs. Note that higher levels include all of the lower levels, for example Silver includes Bronze, etc |
| Virtual Technician Levels |
Paltinum
WorkStations |
Gold Network |
Silver Server |
Bronze Data |
| Server Data Protection |
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| Server Health Monitoring |
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| Sever Status Monitoring |
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| Project Discounts |
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| Fixed Monthly Investment |
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| No Term Commitment |
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| Server Preventive Maint. |
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| Server Help Desk |
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| Guaranteed Responce Time |
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| Network Health Monitoring |
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| Extended Hour Maint. |
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| Virtual Technician Edge |
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| Workstation Health Monitoring |
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| Workstation Prev. Mant. |
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| End-User Helpdesk |
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| On-Site Service Included |
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Platinum |
Business with little or no internal technology support who want a reliable partner to take care of all of the details, server, network and workstations, helpdesk and on-site, so the staff can focus on the core business. |
Gold |
Business with a critical line-of-business application and more than one location requiring 100% uptime, having a dedicated or part-time in-house technical support staff who can provide first-level support and maintenance for the users. |
Silver |
Business with a key line-of-business application requiring near 100% uptime, having a dedicated or part-time in-house technical support staff who can provide first-level support and maintenance for the network and users. |
Bronze |
Business with an experienced and dedicated in-house technical support staff who maintains and manages the server, network and workstations, but wants outside support to manage day-to-day backups and for timely management reports showing network health. |
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